How do I apply for a vehicle?
You can browse our fleet online, select your desired vehicle, and submit an application through our website contact form or directly via WhatsApp or phone.
What documents do I need?
You will need a valid UK driving licence (held for 1+ years), a TfL Private Hire Driver Licence (PCO badge + paper counterpart), proof of address (utility bill or bank statement within 3 months), and your DVLA share code / National Insurance number.
How quickly can I get on the road?
Once your documents are verified and your deposit/rental payment is completed, you can collect your car and start driving on Uber, Bolt or Ola the very same day.
Are insurance and servicing included?
Yes, comprehensive motor trade hire insurance, routine vehicle servicing, MOT, and full roadside breakdown cover are included in your weekly hire fee.
What types of vehicles are available?
We offer executive saloons, hybrid hatchbacks and estates, 100% electric vehicles, and 7-seater MPVs suitable for UberX, Uber Green, Uber Exec, Bolt, and Ola.
Do you have hybrid and electric vehicles?
Yes, our fleet includes hybrid favorites like the Toyota Corolla Estate and Prius, as well as full electric vehicles including the Tesla Model 3, Mercedes EQE, and Mercedes EQS.
How do I make payments?
Weekly rental payments are processed automatically on your scheduled due day. You can track all rent schedules, statements, and invoices inside your Virtual Car Hire Driver Portal.
How do I get support if I have an issue?
You can call our dedicated support team, message our automated 24/7 WhatsApp assistant at +44 20 7294 6756, or visit our base at The Vista Centre in Hounslow.
Can I choose which vehicle I want?
Subject to stock availability, you can choose any specific model from our fleet that matches your platform preference and budget.
How do I contact Virtual Car Hire?
Call or WhatsApp us on +44 20 7294 6756, email info@fa-ibi.co.uk, or visit our office at The Vista Centre, Hounslow TW4 6JQ (Mon–Sat, 09:00–18:00).
